Privacy Policy rws77 — Your Personal Data Protection

Introduction

Rws77 ("we", "our platform" or "rws77.onl") is committed to protecting the privacy of every user who registers and uses our services. This Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices.

This policy applies to all personal information we collect through the rws77.onl website, our mobile app, and all communication channels we use, including email, live chat, and customer support. It covers how we collect, store, use, disclose, and protect your data.

We believe transparency is the foundation of trust. That is why we strive to explain our privacy practices in a clear, easy-to-understand manner without confusing legal language. If you have any questions after reading this policy, do not hesitate to contact our team.

Information We Collect

We collect several categories of information to enable us to provide you with a safe, efficient, and personalised service. Below are the types of data we collect:

We only collect information that is genuinely necessary to provide our services. We do not collect excessive or irrelevant data in relation to the operation of the rws77 platform.

How We Use Your Data

All data collected is used for legitimate and necessary purposes in operating our platform. Specifically, we use your information to:

• Account registration and management — processing registration applications, verifying identity and managing your account profile.
• Financial transaction processing — handling deposits, withdrawals and bonus payments securely and accurately.
• KYC Verification — meeting legal compliance requirements by verifying player age and identity.
• Security and fraud prevention — detecting and preventing suspicious activity, money laundering and platform abuse.
• Customer support — responding to enquiries, resolving complaints and providing technical assistance to you.
• Service improvement — analysing usage patterns to improve game quality, interface and overall user experience.
• Marketing Communications — sending promotional information, bonuses and exclusive offers, subject to your communication preferences.
• Responsible gaming — monitoring gameplay patterns to identify players who may need assistance or support.
• Legal compliance — fulfilling legal obligations, regulations and directives from relevant authorities.

Sharing Information with Third Parties

Rws77 does not sell, rent or trade your personal data to any third party for their own commercial purposes. We only share your information in the following limited circumstances:

• Payment service providers — to process your deposit and withdrawal transactions securely via FPX, digital wallets and other supported payment methods.
• Technology service providers — companies that assist us in managing technical infrastructure, servers and security systems, subject to strict confidentiality agreements.
• Game providers — third-party game providers supplying game content on our platform may receive minimal technical data required to run the games.
• Regulatory bodies and law enforcement agencies — when required by law or a valid court order.
• Independent auditors — for compliance, financial auditing and game fairness certification purposes.

Data Security and Technical Protection

Protecting your personal data is rws77's highest priority. We apply multiple layers of technical and organisational security to keep your information safe at all times:

• 256-bit SSL Encryption — all data transmitted between your device and our servers is protected with industry-grade encryption.
• Hashed password storage — your password is never stored in plain text; we use secure hashing methods.
• Two-factor authentication (2FA) — an additional security layer to protect your account from unauthorised access.
• 24/7 Monitoring — our systems are continuously monitored to detect and respond to any security threats.
• Strict access controls — only authorised personnel may access player personal data, and every access is logged and audited.
• Independent security testers — we conduct regular penetration testing through independent security firms.

Cookie Policy

Rws77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use three main categories of cookies:

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of our platform. For optional cookies, you may withdraw consent without impacting your gaming experience.

Your Rights Under This Privacy Policy

As a rws77 user, you have the following rights regarding the personal data we hold:

To exercise any of the above rights, please contact our support team via live chat or email. We will process your request within 30 working days. In complex cases, this period may be extended up to 60 days with notice to you.

Data Retention Period

Rws77 retains your personal data only for as long as necessary for the purposes stated in this policy or as required by law. The following are our data retention guidelines:

• Active account data — retained for the duration your account is active plus 5 years after account closure for legal compliance purposes.
• Financial transaction records — retained for a minimum of 7 years in compliance with anti-money laundering legislation.
• Support communication logs — retained for 3 years for reference and dispute resolution purposes.
• Anonymous analytics data — may be retained indefinitely as it contains no personally identifiable information.
• KYC Documents — retained for 5 years after the business relationship ends, in line with PDPA and related legal requirements.

Links to Third-Party Sites

The rws77 platform may contain links to third-party websites or services such as game providers and payment partners. This Privacy Policy applies to the rws77 platform only.

Rws77 is not responsible for the privacy practices of third-party websites. We recommend reading the privacy policy of each website you visit separately. Your visits to third-party websites are at your own risk.

Child Protection

The rws77 platform is strictly for users aged 18 years and above. We do not intentionally collect or store any personal data from individuals under the age of 18.

If we discover that data belonging to a minor has been collected without our knowledge, we will immediately delete that data and terminate the account in question. If you become aware that a child has registered on our platform, please contact us immediately.

Changes to This Privacy Policy

Rws77 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. Any changes will take effect as soon as the updated version is published on this page.

For material changes that significantly affect your privacy rights, we will notify you via email or in-platform notification before the changes take effect. We recommend reviewing this page periodically to stay up to date.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
• Email: [email protected] — response within 3 working days.
• FAQ: Visit section Frequently Asked Questions for general privacy enquiries.

We are committed to handling every privacy enquiry with care and thoroughness. Your trust is our priority, and we will always strive to provide a satisfactory response within the designated timeframe.